|Light & Water Office||PSN (Payment Service Network)|
|580-623-7353||877-885-7968 (Debit or Credit @ 2.75%)|
|Cash (while clerks @ office only)||Pay By Phone (Please sign up @ PSN)|
|Check (unless barred)||Debit / Credit|
|Money Order||e-check (unless barred from checks)|
|ACH (with form filled out)||PSN accepts scheduled payments|
|Debit / Credit (PSN website)||one time payment|
|Public Access Hours – 9:30 a.m. to 4:30 p.m.||PSN Hours 8:00 a.m. – 5:00 p.m. Sat / Sun (Central Time)|
|Office Hours – 8:00 a.m. to 5:00 p.m.||7:00 a.m. – 7:00 p.m. M-F|
|Certain Holidays Apply||Excepting Thanksgiving and Christmas|
RULES WHEN USING OUTSIDE PAYMENTS
Debit/credit cards or e-checks
10% Late Fee – may be not be posted on uploaded account until assessed, but if paying your balance on the 16th of the month, you may expect a late fee to be on your next bill. Bill Paying services through the bank – we are not responsible for late payments in this form – we will work with your service if contacted to get the fee reapplied to your account, but it is your responsibility to see the check has arrived through this method.
DISCONNECTIONS – may use PSN website to pay the basic balance but fees do apply @ $25 per meter plus an additional $25 on your meter deposit that will not appear on the balance. This will need to be remitted/paid in the office to generate a work order for service restoration. IF YOU HAVE BEEN DISCONNECTED, YOU MUST BE IN CONTACT / COME INTO THE OFFICE FOR RECONNECTION.
To Establish Service – you must apply in person @ 115 N Weigle; bring Driver’s License, SS card (for information only) and rental agreement or deed. $300 deposit and $25 per meter connection fee
NSF or Returned Checks are subject to a $25 fee and must be picked up in cash or credit card in the office within 24 hours of notification by phone or by posting on door.
Blocked Payments Forms — You may be blocked from certain forms of payment on the PSN website – please see the Light and Water Office if there are questions. E-checks are the same as ACH and checks – if you are barred from one, you are barred from using all.
NOTE – Credit cards are immediately credited to your account if they appear in PSN’s daily notifications. We make every effort to pull the PSN reports before late fees are assessed (we pull report at 8:00 a.m. on the 16th) and when disconnects are due (again, we pull the report at 8:00 a.m. on the 21st). A reconciliation of payments received occurs monthly before billing so if there is a question of a posting on your account, please see the Business Director.
YOU MAY BE BLOCKED FROM SOME KINDS OF PAYMENTS DUE TO YOUR HISTORY.
Dates of Interest
Bills are due by the 10th of each month.
The 10% penalty will be applied on the 16th of each month
Disconnect day will be after the 20th of each month; reconnection @ $25 PER METER Plus $25 additional toward deposit
Payment Arrangements must be done by the 20th of the month
Transfer fee is $50 from one address to another – bill at current address paid in full may be required